Refund policy

Refund Policy

The Make More Putts Guarantee™

Every Radi-Eye putter is covered by The Make More Putts Guarantee™. Roll it on your greens and in your games for up to 30 days after delivery. If it does not make more putts and hold your line better than the putter in your bag, you may return it under the terms below.

30-day return deadline

Your return must be shipped no later than 30 calendar days after the date your order was delivered. Keep your shipping receipt or tracking information as proof of the shipment date. Returns shipped after day 30 are not eligible for a refund under the Guarantee.

Where to send it

Ship the putter and the included headcover to:

Radi-Eye Putters
Returns
194 Union Street South
Concord, NC 28025
United States

Put your order number and the name on the order inside the package so we can match the return to your purchase. You do not have to email us before sending a return.

Return shipping cost

Customers are responsible for the cost of shipping a return to us.

Condition and refurbishing fee

Normal marks from ordinary play during the trial do not reduce your refund. If the putter comes back with damage beyond normal play wear, such as dents, cracks, deep gouges, a bent shaft, or other damage that requires significant cleaning or refurbishing or prevents resale, we may deduct a cleaning and refurbishing fee of up to 50% of the item price from the refund.

Refund payment

After we receive and inspect the returned putter, we will issue any refund due to the original payment method. Please allow time for your bank or payment provider to post the refund after we process it.

Damaged or incorrect items

If your order arrives damaged, or we sent the wrong item, contact us through our Contact page as soon as possible so we can make it right.

Questions

Questions about a return can be sent through the Contact page on this site.